Privacy Policy

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Privacy Policy


1. Introduction


This policy explains how we, Dench Infotech (hereinafter referred to as “Dench”), use the personal information which you provide to us when using our service, including but not limited to our website and mobile applications (jointly referred as “Website”). Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.


2. What information do we collect about you?


We collect personal information from you when you order goods or services from us or use our Website. We also collect information when you complete any customer survey. Dench will collect information that personally identifies you and/or your location, where required (this may include your name, email address, address, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about Dench and other services we think you may be interested in. We might collect this personal information through: online food ordering; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing.We do not collect sensitive information about you.


3. Storage and security of your personal information


DENCH will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. Dench will destroy any personal information it holds about you which it no longer requires. Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, Dench does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the Website.


4. How will we use the information we collect from you?


You consent to Dench collecting and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. In particular you expressly consent that Dench may disclose your personal information, including your name, email address, physical address and telephone number to Retailers &riders delivering your order, either employed by Denchor by third parties providing delivery services. You consent to Dench using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you. Dench may disclose your personal information, and you consent to the disclosure of your personal information, to:
• other entities within the Dench Infotech group of companies; and
• third parties engaged by Dench or other members of the Dench group to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.
If you would like to unsubscribe from receiving direct marketing communications from Dench or do not want us to share your personal information with other parties, please e-mail us at support@denchinfotech.in, requesting your personal information be removed from our mailing list. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorizations for processing of your personal information by third parties may result in us not being able to provide you with any services. Dench reserves the right to disclose your personal information if it is required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Dench or any third party, or to avoid injury to any person. If the Dench business is sold or merges with another entity then some or all of your personal information may be passed to a third party.


5. Access to your information


Dench will use all reasonable endeavours to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Dench holds about you. Deletion of your account with Dench will not automatically delete the personal information held about you. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.


6. Changes to our Privacy Policy


Dench reserves the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the Website.


7. Contact


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: Contact Us




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  •    D - 226, Second Floor, Sector 10, Noida (U.P.)
  •    51, Old Rajendra Nagar, Opp Kotek Mahindra Bank, New Delhi
  •    +91 - 96508 48208
  •    +91 - 1204170703
  •   support@denchinfotech.in